From first question to first day — handled in order.
Oliel follows the same journey your best admissions coordinator would. Here is what happens at each step, and where your team comes in.
Answered in seconds — even at 2 AM.
Families reach out when it suits them: after bedtime, on a lunch break, from the car. Oliel picks up on every channel and responds instantly, introducing itself the way your school chooses.
- ✦Website chat, SMS, phone, email and forms
- ✦Missed calls get an automatic text within seconds
- ✦Source tracked: website, Google, referral, QR, open house
Answers from your handbook — not the internet.
Before every school-specific answer, Oliel retrieves the relevant passage from the documents you uploaded and scores how confident it is. Below your threshold, it doesn't guess — it offers to have your team follow up.
- ✦Handbooks, tuition sheets, calendars, FAQs, your website
- ✦You choose whether dollar amounts are shared
- ✦English and Spanish, detected automatically
A conversation, not a form.
Oliel picks up names, ages, grades and start dates as the parent talks, and asks for what's missing one question at a time. Every detail lands on the lead record with a score that helps your team prioritize.
- ✦Your qualification questions, your scoring rules
- ✦Duplicate families merged automatically
- ✦No lead is ever rejected by AI
Only real times. Never double-booked.
You set tour days, times, duration, buffers, staff and blocked dates. Oliel offers only what's open on your calendar, books it, and confirms by text and email with directions and a reschedule link.
- ✦Google Calendar and Outlook
- ✦Max families per slot, multiple campuses
- ✦Open house registration and attendee tracking
The follow-up nobody had time to send.
Reminders before the tour, a warm thank-you after, a gentle reschedule if they couldn't make it. Sequences stop the moment a family replies, applies, enrolls or opts out.
- ✦Timing you control: 2 hours, next morning, 3 days, 7 days
- ✦Daily and weekly message limits, quiet hours
- ✦STOP and UNSUBSCRIBE always honored
No application left half-finished.
Oliel sends your application link, tracks status from your application platform — or lets staff update it — and checks in when a family stalls, offering to answer what's holding them up.
Your team closes. With the full story.
When a family is ready, your staff open a lead with every message, call and tour in one timeline — plus a short summary and a suggested next step. The relationship is yours.