AI & your team

Oliel handles. Your team decides.

Oliel takes the first response, the scheduling and the follow-up off your plate. Admissions decisions, sensitive conversations and the relationship stay with your people.

Admissions director greeting a parent at the front desk
Escalated to Dana
"Can I talk to someone about my son's IEP?"
Take overCall parent
01 / A clear boundary

Oliel informs and assists. Your school decides.

Oliel handles
Every first
response
  • Answers from your knowledge base
  • Lead capture and qualification
  • Tour scheduling from live availability
  • Confirmations, reminders and follow-ups
  • Call summaries and lead scoring
  • Draft replies for staff to edit
Your team retains
Every
decision
  • Admission and enrollment decisions
  • Tuition, aid and scholarship conversations
  • Accommodations and special circumstances
  • Complaints, billing and existing-student issues
  • Follow-up required — routed immediately
  • Any conversation, with one click
02 / When Oliel steps aside

It knows when a person should take it from here.

When a conversation hits one of these moments, Oliel tells the parent someone will help, pauses itself, and notifies the right staff member — or transfers the call. If nobody's available, it books a callback.

"Can I talk to someone?"ComplaintBillingAccommodationsComplex circumstancesExisting studentFollow-up required
J. Alvarez
AI paused · Dana is replying
Return to AI✦ Draft reply
He has an IEP — can I talk to someone about accommodations?
✦ Oliel
Of course — that's best with our admissions team. I've let them know and someone will reach out this morning.
Escalated · notified Dana
Dana · Admissions
Hi! This is Dana. I'd love to talk through how we support students with IEPs. Is 10:30 a good time to call?
Internal note — never visible to parents. Loop in Mrs. Hale before the call.
03 / Never guesses

Confident answers when it knows. Honest hand-offs when it doesn't.

Every answer is tied to a source and a confidence score you can inspect in the AI Test Center before you launch.

QuestionAnswered
"What are your school hours?"
Confidence0.94
Source · Parent Handbook, "Daily schedule"
School runs 8:00 AM to 3:00 PM, with extended care until 6:00 PM.
QuestionEscalated
"Do you offer a sibling discount?"
Confidence0.31
No matching source · added to Knowledge Gaps
I don't want to give you incorrect information — I'd like our admissions team to confirm that for you.
Oliel will never invent:
TuitionFees & discountsAvailabilityDatesAccreditationFinancial aidScholarshipsTransportationCurriculum claimsPolicies
04 / Privacy & trust

Built for schools that are responsible for children.

Oliel is designed with FERPA- and COPPA-aware safeguards that help your school manage admissions information responsibly.

Your data stays yoursEvery school has an isolated workspace. No school can ever see another's families.
Talks to parentsIf Oliel suspects it's chatting with a child, it asks for a parent or guardian.
Minimal student dataNo medical or educational records requested unless you enable a specific workflow.
Consent respectedSMS and email consent tracked. STOP and UNSUBSCRIBE end automated messages.
Role-based accessAdministrators, admissions staff and read-only users see only what they should.
Audit, export, deleteActivity logged, data exportable, retention and deletion under your control.

Give your team back their time — not their judgment.

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